Shipping and Tracking
We are working hard at Lara Fanuli Swim HQ to send out your orders as soon as possible. Our delivery time is approximated for orders placed before 9am weekdays.
We are Australian base, all times noted below are Australian Eastern Standard Time - AEST. We do not ship to PO boxes.
All our orders come with tracking and require a signature upon delivery. If you request for the signature to be removed from your shipment, Lara Fanuli Swim or Australia Post & DHL are not liable for the shipment being lost or stolen.
Please contact firstname.lastname@example.org for any further questions.
|AUS Post Express
|Next Business Day
|AUS Regular Post
|3-5 Business Days
|Rest of World
|3-7 Business Days
Please allow 24 hours for processing orders and to receive tracking number & confirmation of order shipment.
Lara Fanuli Swim are not liable for wrong information given to us when shipping information is asked at the check out point. If you do not provide the right shipping address we are not required to refund. Please make sure all your shipping information is correct before finalising your order.
Customs Import Duty & Taxes
Please be aware Lara Fanuli Swim is not liable for customs clearance fees in your country nor are we responsible for holding times of packages by customs.
Our prices on our online store do not include relevant overseas duties and other customs charges you may incur when purchasing and importing to your country.
These costs are determined by your local customs office and are outside of our control. Please familiarise yourself with your countries custom charges and levies prior to placing an order.
Lara Fanuli Swim is not responsible if customs are not notified by their country’s postal authority that items are awaiting payment of customs duties and taxes. Please keep an eye on your shipment when tracking the number is provided to avoid delays.
If you choose to reject/refuse delivery due to customs fees there will be a $25 return fee deducted from your refund to cover return shipping due to your refusal.
All items are to be signed for by DHL or Australia Post. If you are not home to receive your package, have no one else to sign for the item and have not organised an alternative way to collect your package, and your item is returned to us this $25 fee will occur.
We will not pay for your return shipping, this is the customers responsibility.
Tracking Your Order
All Lara Fanuli Swim purchases will come with a tracking number supplied to you in your order dispatch confirmation email.
Copy & paste the tracking into the chosen delivery services’ website.
If you require further assistance please contact the mailing service directly with your tracking number or our customer service team at email@example.com
- Sale period items are FINAL SALE. No refunds, unless the item is faulty. Orders can be returned for store credit only.
- Sale periods- please allow up to 3-4 business days for your order to be processed due to high order volumes.
- Due to high volumes of orders/emails during sale periods- if wrong items are ordered during sale periods we can not take responsibility for changing the order before pick up of shipment.
- If your order is shipped before your customer service email is checked it is the customers responsibility to return the incorrect items purchased.
- Once a sale order is placed we can not add or remove items to or from the current placed order. A new order will have to be placed for additional items & items not wanted will have to be returned.
- Please check your cart carefully before proceeding to the check out page.
- Any queries please contact firstname.lastname@example.org